Digital Products & Downloads
Due to the nature of digital products (e.g. PDFs, digital resources), we generally do not offer refunds once the download or access has been provided. If you experience a technical issue (e.g. broken link, corrupted file), please contact us and we will resolve it or issue a refund at our discretion.
Physical Products
For physical items (e.g. stationery, abayas, phone cases):
- You may request a return or refund within 14 days of receipt if the item is faulty or not as described.
- Items must be unused and in original packaging where applicable.
- Return postage is the responsibility of the customer unless the item is faulty.
- Refunds will be processed to the original payment method within 5–10 working days after we receive the returned item.
Custom Illustrations
Custom orders are non-refundable once work has begun. We will work with you to ensure you are happy with the design before final delivery. If there is a significant error on our part, we will offer a redo or partial refund.
How to Request a Refund
Contact us via the Contact page with your order details and reason for the request. We will respond within a few working days.